HALUK DEMIRKAN/ JAMES C. SPOHRER/ VIKAS KRISHNA <br/><br/>
SERVICE SYSTEMS IMPLEMENTION 

 - NEW YORK  SPRINGER 
 - 307 
<br/><br/><label>ISBN: </label>9781441979032 
<br/><br/><label>Dewey Class. No.: </label>331.793068 DEM