APA
ajit rao subhash chandra, . (2012). The little book of BIG customer satisfaction measurement. chandigarh: Sage Publishers.
Chicago
ajit rao subhash chandra, . 2012. The little book of BIG customer satisfaction measurement. chandigarh: Sage Publishers.
Harvard
ajit rao subhash chandra, . (2012). The little book of BIG customer satisfaction measurement. chandigarh: Sage Publishers.
MLA
ajit rao subhash chandra, . The little book of BIG customer satisfaction measurement. chandigarh: Sage Publishers. 2012.